Privacy Policy

Effective Date: October 09, 2025 Last Updated: October 09, 2025

At Apex Experience, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website (apexexperience.ca), book a service, or interact with us. We comply with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and Alberta's privacy laws. As we operate through Wix (our website host and payment platform), some data handling involves Wix's built-in tools for tracking and payments.

If you have questions, contact us at contact@apexexperience.ca or 825-962-0445. We have no physical address listed to protect our privacy, but we're based in Lloydminster, AB.

What Personal Information We Collect

We collect limited personal information necessary for our mobile racing simulator rental services:

From Bookings: Name, email, phone number, mailing address (for delivery), and payment details (e.g., credit card via Wix Payments).
From Website Interactions: IP address, browser type, device info, and visit details (via Wix's built-in tracking for site performance—no custom cookies or third-party trackers).
Opt-In Only: Email for newsletters/deals if you subscribe via the website footer.

We do not collect sensitive information (e.g., health data) or data on minors beyond basic booking details (services for ages 12+ with supervision).

How We Collect Information

Directly from You: When you book, contact us, or opt-in to newsletters.
Automatically: Wix collects basic log data (e.g., IP, visit times) for security and functionality—no marketing cookies.

How We Use Your Information

We use personal information only for legitimate purposes, with your implied consent via booking or explicit opt-in for marketing:

Process bookings, payments, and deliveries.
Communicate about your service (e.g., confirmations, updates).
Send opt-in newsletters/deals (unsubscribe anytime).
Improve our site/services via Wix analytics.
Comply with legal obligations (e.g., tax records).

We do not sell or rent your information.

Disclosure and Sharing

We share information only as needed:

With Wix (for hosting, payments, and tracking—data may be stored in Canada/US; Wix uses standard contractual clauses for protection).
Service providers (e.g., payment processors) under strict agreements.
Law enforcement if required by law.

No other third parties at this time.

Data Storage and Retention

Information is stored securely on Wix servers (primarily in Canada/US). We retain it for 3 years after your last interaction (e.g., post-booking) for records, then delete or anonymize it, except as required by law (e.g., 7-year tax retention).

Security

We and Wix use reasonable safeguards (e.g., encryption for payments, access controls) to protect data. No system is 100% secure—report concerns to us.

Your Rights Under PIPEDA

As a Canadian business, you have these rights (contact us to exercise them—no fee unless excessive):

Access: Request a copy of your information.
Correction: Update inaccurate details.
Withdrawal of Consent: Opt out of marketing; limit non-essential uses (may affect services).
Deletion: Ask us to delete data (subject to legal holds).
Complaint: If unsatisfied, contact the Office of the Privacy Commissioner of Canada (priv.gc.ca).

To request, email contact@apexexperience.ca with verification. We'll respond within 30 days.

Marketing and Opt-Out

Newsletters/deals require footer opt-in. Unsubscribe via link or email us. We won't add you without consent.

Changes to This Policy

We may update this policy (e.g., for legal changes). We'll post revisions here; significant changes emailed to known users.

Contact Us

Apex Experience Email: contact@apexexperience.ca Phone: 825-962-0445

This policy applies only to our site—linked third-party sites have their own policies. By using our services, you consent to this policy.